Refund and Returns Policy:

At United Tree Supply, we strive to provide our customers with the best shopping experience and high-quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our Refund and Returns Policy.

  1. Eligibility for Returns:
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
  • The return request must be made within [number of days, e.g., 30 days] from the date of delivery.
  1. Non-eligible Items:
  • Personalized or custom-made products are not eligible for return, unless they arrive damaged or defective.
  • Perishable goods, intimate or sanitary products, and hazardous materials cannot be returned.
  1. How to Initiate a Return:
  • To initiate a return, please contact our customer support team at [customer support email/phone number]. Provide your order number and a brief explanation of the reason for the return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions.
  1. Refund Process:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-10 business days].
  • Please note that shipping fees and any applicable taxes are non-refundable.
  1. Damaged or Defective Items:
  • If your item arrives damaged or defective, please contact us immediately with clear photos or a video of the issue, along with your order number.
  • We will arrange for a replacement or provide a full refund, including shipping fees, for damaged or defective items.
  1. Return Shipping:
  • For eligible returns, you will be responsible for the return shipping costs.
  • We recommend using a trackable shipping service to ensure that we receive your returned item.
  1. Return Address:

United Tree Supply
T/S Lot 13650,
Kawasan Perusahaan Tandop Baru,
05400 Alor Setar, Kedah, MY

  1. Contact Information:
  • For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team at u3supply@gmail.com

Please review this policy carefully before making a purchase. By shopping with us, you agree to comply with our Refund and Returns Policy.

Please note that this policy may be subject to change. We recommend checking our website for the most up-to-date version.